Where Do You Ship From? 

We ship from the United States. Note that we partnered with Amazon to store and fulfill our products so your product will be shipped from the closest warehouse to your house, allowing a lower shipping rate and shipping speed. Due to this, your product may arrive in Amazon packaging. 


What Kind of Pen Should I Use With My Ornament Book?

We recommend using an archival-quality pen which helps to keep your pen from fading.  After testing over 2 dozen pens, we recommend the following archival-quality pens: 

  • Sharpie Marker Pen - .8 mm, Medium Tip
  • Sakura Pigma Micron Black 03


What Kind of Marker Should I Use With My Puzzle?

We recommend using a permanent fine-tip marker and allowing the ink to dry for a minimum of 30 minutes before rubbing it, or putting it away. After testing various fine tip permanent markers we recommend the following: 

  • Sharpie Marker - Fine Tip


How Long Will It Take My Product to Get Here? 

Please allow 7-10 business days for your product to arrive. Note that due to COVID, the shipping carriers have become extremely busy and we cannot always control the speed of shipping, no matter how hard we try. Due to this, please order early in order to ensure delivery before Christmas.